In-Store Terms & Conditions

Special Orders:
  • A 50% Down Payment is required to place a special order for merchandise. Special Order Purchases are final, and no cancellations or exchanges are allowed once the order is placed. Delivery dates for Special Orders are estimates only and may change due to manufacturer or port delays. (ANY PRODUCT WITH AN AVAILABILITY LISTED OTHER THAN "AVAILABLE IN-STORE" IS CONSIDERED A SPECIAL ORDER) 

Clearance/Last Chance Items:
  • Purchases are in “AS-IS” condition. All sales thereof are final.

Warranties:
  • All warranties are honored by manufacturers. We will gladly assist you with any claims. No express or implied warranties, only factory warranties. We are not responsible for any third-party warranty claims, issues must be resolved directly with the third-party insurance.

Defects:
  • Must be reported to the delivery personnel at the time of delivery and noted on the delivery docket.

Layaway:
  • 30% Down Payment Required. The remaining Balance is to be paid in full within 90 days. Failure to pay the total balance within 90 days could result in forfeiture of the merchandise.

Quotes:
  • Printed Quotes are only valid for 7 days.

Online Terms & Conditions

Special Orders:
  • Special Order Purchases are final, and no cancellations or exchanges are allowed once the order is placed. Delivery Dates on Special Orders are estimates only and may change due to manufacturer or port delays. (ANY PRODUCT WITH AN AVAILABILITY LISTED OTHER THAN "AVAILABLE IN-STORE" IS CONSIDERED A SPECIAL ORDER) 

Clearance/Last Chance Items:
  • Purchases are in “AS-IS” condition. All sales thereof are final.
Warranties:
  • All warranties are honored by manufacturers. We will gladly assist you with any claims. No express or implied warranties, only factory warranties. We are not responsible for any third-party warranty claims, issues must be resolved directly with the third-party insurance.
Defects:
  • Must be reported upon delivery to delivery personnel and noted on the delivery docket.

 

 

 

 

Shipping and Delivery

In-Store White-Glove Delivery

What does White-Glove Delivery include?

  • Our skilled and seasoned delivery team will completely set up and assemble your purchased furniture. If you have an old set in the location where the new furniture is being delivered, we can move the old set to another part of the house free of charge (as long as it is on the same floor and specified before the time of delivery). After the furniture is assembled to perfection, our team will pick up and dispose of any trash, or debris during the delivery period.

Update Delivery Information:

  • Please call us at 713-972-1633, or email us at info@castlefinefurniture.com to update or change delivery information.

Update Delivery Information:

Pricing:
  • Please visit here to view our white-glove delivery and installation pricing.

 

Online Orders Shipping and Delivery:

White Glove Delivery and Installation vs. Standard Shipping:

  • White Glove Delivery and installation includes bringing the items purchased in the home, setting up and installing the furniture in its designated room, and then disposing of any trash left behind.
  • The basic shipping and delivery method will be our Front Door Drop-Off method. The delivery team will deliver the purchased items to a dry and secure area outside your front entrance. A signature is not always required upon delivery. We will contact you if there is a signature required. For apartments and condos with a front desk, your items will be delivered to the front desk area.

 

Update Shipping and Delivery Information:

  • Please email us at info@castlefinefurniture.com to update or change shipping and delivery information.

 

Order Tracking:

  • To track an order, all updates will be sent to the email provided on checkout.

 

In-Stock vs. Special Order Items

  • In stock: Once a purchase is approved, the products ordered will automatically be scheduled for a delivery date and estimated time of arrival.
  • Special Order: On average, special orders take about 4 weeks to be received in our warehouse. Once the products ordered are thoroughly checked we will then send out a delivery date and estimated time of arrival. Delivery Dates on Special Orders are estimates only and may change due to manufacturer or port delays.  (ANY PRODUCT WITH AN AVAILABILITY LISTED OTHER THAN "AVAILABLE IN-STORE" IS CONSIDERED A SPECIAL ORDER) 

 

Shipping Costs:

  • All shipping charges are subject to change until the purchase is confirmed. If the shipping and delivery prices do change, the client will be notified about the additional balance for approval before being charged.

 

 

 

 

Order Returns and Cancellation

In-Store Returns/Cancellation:

Cancellations, Exchanges, and Refunds:

  • Cancellations for a full refund can only be processed within 48 hours of the purchase date. After 48 hours, a purchase may be canceled with the choice of either a refund with a 5% restocking fee or a store credit value equal to the invoice total. Store credit is only valid for 90 Days. If the purchased item(s) is asked to be returned at the time of delivery, there will be a 10% restocking fee. After the delivery team leaves the property, you will have up to 72 hours to request a return. An additional delivery fee will be charged to repossess the returned merchandise. Returns will only be accepted if the furniture is in perfect condition. No cancellations or exchanges are allowed after 3 days from the delivery date. (If the transaction is paid for via credit card, 2.5% is deducted from the return total regardless of when the request is placed).

What items can be returned?:

  • Special Orders and Clearance/Last Chance products are not refundable.  (ANY PRODUCT WITH AN AVAILABILITY LISTED OTHER THAN "AVAILABLE IN-STORE" IS CONSIDERED A SPECIAL ORDER) 
  • All items listed as “AVAILABLE IN STORE” are refundable if received in perfect condition.

Refund Timing

  • Refunds take 5-7 business days after furniture is received to finalize, but may take up to 2 weeks.

 

Online Returns/Cancellation:

Cancellations and Refunds:

  • To request a refund or cancel an order, please contact us at info@castlefinefurniture.com with your order number in the email. Refund requests must be emailed within 3 days after delivery. Cancellations with a full refund can only be processed if the shipping company utilized has not picked up the purchased furniture yet. If the purchased furniture is already on the way, the client will have the initial shipping fee deducted from the refund. The customer will also be provided with the shipping fee to send the furniture back to our facility. If a product is listed with free shipping, we will assess the real value of the shipping costs associated with the order. The shipping fee will be subtracted from the refund total as well. Once the returned furniture is received, it will be inspected for any damage. If there is any damage, the refund will be canceled. There is a non-negotiable restocking fee of 20%.

What items can't be returned?:

  • Products damaged by customers. All damages due to shipping must be reported at the time of delivery while the delivery team is still there. 
  • Special Orders and Clearance/Last Chance products are not refundable. (ANY PRODUCT WITH AN AVAILABILITY LISTED OTHER THAN "AVAILABLE IN-STORE" IS CONSIDERED A SPECIAL ORDER) 

Return Instructions

  • Please call us at 713-972-1633, or email us at info@castlefinefurniture.com to receive return instructions. Items must be shipped in original condition and in original packaging. Items not received in original condition and in original packaging cannot be refunded. Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.

Refund Timing

  • Refunds take 5-7 business days after furniture is received to finalize, but may take up to 2 weeks.

 

 

 

 

Privacy Policy for Castle Fine Furniture

 

At Castle Fine Furniture, accessible from www.castlefinefurniture.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Castle Fine Furniture and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Castle Fine Furniture. This policy is not applicable to any information collected offline or via channels other than this website.

  

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Information we collect 

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

 

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

 

Log Files

Castle Fine Furniture follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Cookies and Web Beacons 

Like any other website, Castle Fine Furniture uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

 

Our Advertising Partners 

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

 

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Castle Fine Furniture.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Castle Fine Furniture, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Castle Fine Furniture has no access to or control over these cookies that are used by third-party advertisers.

 

Third Party Privacy Policies

Castle Fine Furniture's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

 

CCPA Privacy Rights (Do Not Sell My Personal Information) 

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Castle Fine Furniture does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

 

Contact Us 

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.